The situation
What finance needed to control
Billing and procurement had moved into workarounds. The system still produced accounts, but the real working sat outside it.
Low adoption was a design issue. Frequent tasks took longer inside the system, so people used spreadsheets and re-entered the result.
What TechFarben did
Built the operating path end to end
- Focused first on the billing and procurement tasks performed most often.
- Removed unnecessary process steps and brought the working into the system.
- Repaired approval routes and thresholds around current ownership.
- Delivered changes as tracked items tested by the client team.
- Retained support so the estate can keep pace with the business.
The result
What changed in operation
Published results report more than 50% less manual effort in billing and procurement and more than 95% user adoption across departments.
Billing and procurement now happen through the system, which keeps reporting aligned with the work.