- Industry
Insurance
From Legacy to Intelligence—How Insurance Firms Are Using AI Agents to Modernize Core Operations
Executive Summary
The insurance sector is under immense pressure to reduce operational inefficiencies, ensure compliance, and enhance customer responsiveness. Yet, legacy systems and siloed data often hinder agility. At TechFarben, we help insurers reimagine their operations by integrating NetSuite ERP with AI agents that automate finance, policy management, claims workflows, and reporting—with compliance and auditability at the core.
Key Industry Challenges
- Complex multi-party commissions and payouts.
- Claims processing delays and fraud detection gaps.
- Regulatory reporting fatigue (IFRS, solvency, etc.).
- Disconnected systems for policy sales, underwriting, and finance.
Our Solutions
AI Agents for Claims & Policy Ops
1. Parse policy documents
2. Auto-tag finance entries to ERP
3. Support cross-team queries via chat
2. Auto-tag finance entries to ERP
3. Support cross-team queries via chat
FinOps & Compliance Automation
1. Multilevel approval automation with tools like ApprovalMax + NetSuite
2. Bank feed automation across HSBC, Wise, and Pleo
2. Bank feed automation across HSBC, Wise, and Pleo
FinOps & Compliance Automation
1. Align cross-functional underwriting, finance, and sales teams
2. Introduce SOPs, dashboards, and training for adoption
2. Introduce SOPs, dashboards, and training for adoption
Real Impact
- 40% faster claims reconciliation
- Fully traceable commissions via integrated ERP flows
- AI-powered document parsing saving 100+ hours monthly
Discover how TechFarben empowers insurance providers with AI-driven automation and ERP solutions to enhance claims processing, risk management, and regulatory compliance.