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Case Study: Happy Paw Ark Revolutionizes Pet Services with TechFarben’s AI-Driven Solutions

Client Overview

Happy Paw Ark is Singapore’s first bespoke pet hub, offering tailored services such as puppy selection consultancy, obedience training, day care, and pet supplies. Founded by a group of passionate dog lovers, the company is dedicated to providing a holistic and ethical approach to pet ownership.

The Challenge

Business Challenge:
  • Manual Booking Management: Reliance on manual processes for scheduling and managing bookings led to inefficiencies and errors.

  • Disparate Systems: Lack of integration between front-end and back-end systems caused data silos and hindered seamless operations.

  • Limited Scalability: Operational bottlenecks made it challenging to introduce new services and scale the business effectively.

Basic Reporting: Inadequate customer management reports limited insights into customer behavior and preferences.

Technical Challenge:
  • Data Fragmentation: Manual import and export of data between systems increased the risk of errors and data inconsistencies.

  • Interdepartmental Disconnect: Lack of streamlined communication between departments led to delays and misalignments.

Resource Constraints: Operational inefficiencies strained resources, limiting the ability to invest in growth and talent acquisition.

TechFarben’s Solution

Strategic Approach:

  • Integration Consulting: Implemented seamless integration between Happy Paw Ark’s front-end booking system and back-end operations using TechFarben’s iPaaS solution, FarbenBridge.

  • Apps & Software Development: Developed a self-service booking management front-end to enhance customer experience and reduce manual workload.

  • Managed Services: Enhanced and supported Oracle NetSuite ERP to centralize data management and maintain a single source of truth.

  • AI-Driven Financial Operations: Deployed FinOps AI Agents to automate financial processes, improve accuracy, and provide predictive analytics for better financial planning.

Change Management: Conducted comprehensive change management programs to facilitate smooth adoption of new systems and processes among staff.

Impact & Results

Outcome

Result

Operational Efficiency

Achieved over SGD $80,000/year in savings on resource costs.

 System Integration

Established seamless integration between front-end and back-end systems, eliminating manual data transfers.

 Enhanced Reporting

Enabled advanced customer insights and buying behavior tracking

Scalability

Facilitated the introduction of new services and products within minutes.

AI Integration

FinOps AI Agents improved forecasting accuracy and automated routine financial tasks.

Staff Adaptation

Change management initiatives led to a 90% adoption rate of new systems within 3 months.

💬 Client Reflection (optional)

“TechFarben’s iPaaS has helped us achieve a seamless customer experience by digitizing the entire process of quote to payment. We make the whole customer experience better, and when we make our customers happy, we are happy.”
 — Daryle Goh, Director

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