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Case Study: JTB Corporation Transforms Global Travel Operations with TechFarben’s AI-Driven Solutions

Client Overview

ByteDance, the global tech giant behind TikTok, operates at immense scale — issuing hundreds of thousands of invoices daily across multiple regions. For its operations in the Philippines, ByteDance faced a critical compliance deadline with the Bureau of Internal Revenue’s (BIR) Electronic Invoicing System (EIS).

The Challenge

Business Challenge:
  • Complex Global Operations: Managing diverse services across multiple countries led to operational complexities.

  • Data Silos: Disparate systems hindered real-time data sharing and decision-making.

Regulatory Compliance: Ensuring compliance with various international regulations was resource-intensive.

Technical Challenge:
  • Legacy Systems: Outdated IT infrastructure limited scalability and integration capabilities.

Manual Processes: High reliance on manual processes increased the risk of errors and inefficiencies.

TechFarben’s Solution

Strategic Approach:

  • System Integration: Implemented Oracle NetSuite ERP to unify operations across departments, providing a centralized platform for data management.

  • Middleware Deployment: Utilized FarbenBridge, TechFarben’s proprietary Integration Platform as a Service (iPaaS), to synchronize data between front-end and back-end systems, ensuring real-time data flow and eliminating redundancies.

  • AI-Driven Financial Operations: Deployed FinOps AI Agents to automate routine financial tasks, enhance accuracy, and provide predictive analytics for better financial planning.

Change Management: Conducted comprehensive change management programs to facilitate smooth adoption of new systems and processes among staff.

Impact & Results

Outcome

Result

Unified Operations

Consolidated systems across departments, eliminating data silos and improving collaboration.

Enhanced Efficiency

Automated processes reduced manual workload by 60%, minimizing errors and delays.

Improved Reporting

Real-time reporting capabilities enabled quicker strategic decisions and ensured compliance with regulatory requirements.

Scalability

Streamlined operations facilitated the introduction of new services and supported business growth.

AI Integration

FinOps AI Agents improved forecasting accuracy by 25%, enhancing financial planning and decision-making.

Staff Adaptation

Change management initiatives led to a 90% adoption rate of new systems within 3 months.

💬 Client Testimonial

“TechFarben’s expertise in system integration and AI solutions has been instrumental in our digital transformation journey. Their commitment to understanding our unique needs and delivering tailored solutions has significantly enhanced our operational efficiency.”
 — [Jaganath M, Finance Director, JTB Corporation]