Client Overview
K9 Connection is a leading luxury pet services provider in Singapore, offering grooming, daycare, and personalized wellness services for dogs. As their business scaled rapidly, so did the need for a structured finance system, compliance, and operational clarity.
Scale premium pet services like K9 Connection—start with a Free Product Tour today
Client Reflection
“TechFarben helped us move from hustle-mode to a structured, scalable service business. Their understanding of both finance and operations made the transition seamless for our boutique setup.”
— Matthew Ng, Founder, K9 Connection Singapore
The Challenge
The Challenge:
- Manual Accounting & Bookings: Business relied heavily on spreadsheets and manual reconciliation, leading to frequent errors and delays in financial reporting.
- Inventory and Subscription Complexity: K9 offered a mix of one-time services and recurring memberships with consumables—creating operational chaos.
- Growth Without Systems: The company was expanding but lacked a robust ERP system to manage customer data, finance, and compliance holistically.
TechFarben’s Solution
NetSuite ERP for Boutique Pet Businesses:
- Implemented Oracle NetSuite to manage bookings, inventory, memberships, and financials in a single platform.
- Developed customized subscription billing logic to handle recurring plans with add-on services.
- Connected front-office systems to NetSuite, enabling better customer and inventory management.
Change Management & Training:
- Conducted hands-on training workshops for the operations and finance teams.
- Aligned processes across locations and designed standard operating procedures for finance and service teams.
FinOps AI Integration:
- Deployed FinOps AI Agents to automate reconciliation and vendor payment reminders.
- Built dashboards for real-time visibility into revenue by service type, customer tier, and usage.
impact & results
See how TechFarben enables digital-first enterprises to automate, integrate, and scale with AI + ERP solutions.