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Case Study: Neosys Scales Regional Operations with TechFarben’s NetSuite Rollout and Change Management

Client Overview

Neosys is a regional leader in providing advanced print and office automation solutions across Southeast Asia. With a strong presence in Thailand and Singapore, Neosys delivers value through innovative hardware, software, and managed services that empower businesses to streamline their operations and reduce costs.

The Challenge

Business Challenge:
  • Regional Growth: With operations expanding across Thailand and Singapore, Neosys needed a unified system to support its multi-country strategy.

  • Disparate Systems: Legacy accounting and operational systems lacked integration and real-time visibility across functions.

  • Team Buy-in: Previous system rollouts had met with internal resistance, making user adoption a key priority.

Future Expansion: A scalable foundation was needed to support upcoming operations in Vietnam.

Technical Challenge:
  • Manual Processes: Reporting, reconciliation, and inventory management were time-consuming and error-prone.

  • Lack of Automation: Limited automation in sales order processing, invoicing, and inter-company transactions hindered operational efficiency.

Local Compliance: Needed to ensure statutory and tax compliance in multiple Southeast Asian jurisdictions.

TechFarben’s Solution

Strategic Approach:

  • NetSuite ERP Implementation: Deployed Oracle NetSuite OneWorld, tailored for multi-entity, multi-currency operations with localized features for Thailand and Singapore.

  • Phased Rollout: Adopted a two-phase implementation model—starting with core financials, inventory, and CRM—while setting the stage for Vietnam expansion.

  • Change Management Program: Launched an organization-wide change management initiative, including:

    • Leadership alignment sessions

    • Department-specific training

    • Super-user empowerment and adoption metrics

Ongoing Support: Delivered post-implementation support, including SLA-based helpdesk, system monitoring, and user retraining to improve ROI and user satisfaction.

Impact & Results

Outcome

Result

Unified System

Consolidated finance, inventory, and sales into a single cloud platform.

 Improved Visibility

Real-time dashboards and reports enabled better decision-making across country heads and finance teams.

Operational Efficiency

Automated key processes such as billing and procurement, reducing manual effort by over 50%.

High Adoption

95%+ user adoption across departments through structured change management and localized training.

Regional Scalability

System is now ready for expansion to Vietnam, with reusable templates and configurations established.

Sustained Success

SLA-backed support model ensures system uptime, continuous improvements, and ongoing user engagement.

💬 Client Testimonial

“TechFarben brought both strategic insight and technical expertise to our transformation. With their support, we’re no longer just managing operations—we’re scaling them. Their approach to change management made all the difference in helping our teams adapt.”
 — Alphonsus Toh, GM, Neosys Group