customer case study
Contract jobs & fixtures provider saves SGD 60K every year in resource and IT costs with TechFarben.
company:
EverFlash Contractors Pte Ltd
industry:
services
location:
singapore
sub industry:
Contract jobs and fixtures
services:
- Managed services (NetSuite Enhancement and Support)
"When we took on TechFarben as our digital transformation partner, our focus was to transform EFC to be a lean and effective business with limited human intervention in the repetitive, time consuming processes. Our partnership with TechFarben has definitely helped us achieve that. We plan to save more than USD 300,000 in resource and IT cost in next 5 years and manoeuvre our way in today's volatile markets."
problem statement
- Manual booking management
- Back end and front end systems don't talk to each other, manual import export of data
- Back and forth between the departments
- Barriers to grow and scale
- Hard to release new products and services
- Basic customer management reports
results
- More than $30000/year of saving on resource costs
- Centralized data management to maintain a single source of truth
- Self service booking management front end
- Seamless integration with the back end system: Oracle NetSuite ERP
- Enhanced collaboration between departments
- Can introduce services and products in a few minutes
- Advanced customer insights and buying behavior tracking
- Streamlined customer service and support ticket routing
- Continuous improvement in the information systems and customer experience
- Able to run a lean back end team and invest in onboarding talent and growing business
Learn how TechFarben
can transform your business